01
Capture the job details
Start with the reason for the call, the service or job requested, and the context your team needs to review the request.
AFTER-HOURS LEAD INTAKE · RAFTERRELAY
When the call comes after hours, keep the next step open.
For U.S. home-service contractors, an unanswered evening or weekend call can become a lost lead before the crew is back at the desk. RafterRelay is designed to help map a useful recovery path: capture the need, qualify the request, and prepare a clear handoff toward a possible booking.
Setup, review, consent, and activation are required before phone, SMS, AI, or calendar capabilities go live.
THE MOMENTAfter-hours and weekend calls
THE RISKLost leads and slow response
THE GOALUseful intake before human review
A PRACTICAL RECOVERY PATH
Turn an unanswered call into a request your team can use.
Missed-call recovery is not a guarantee that a customer will book. It is a way to define what should happen next when your team is driving, on a job, or closed for the evening—and to make the next human decision easier.
02
Clarify the service area
Collect the service address or area and a reliable contact detail so the request can be checked against your actual coverage.
03
Review the preferred window
Give the customer a clear place to share a preferred appointment window before anyone promises a time or confirms a booking.
04
Hand off to the right person
Route the request toward the appropriate human or onboarding process with the details collected so far and the next decision visible.
FROM REPLY TO REVIEW
Give the customer a clear path without pretending the job is already booked.
The intended flow can begin with a missed call, collect the service or job details, clarify the service area and contact information, then review a preferred appointment window. The request is handed to the appropriate human or onboarding process for the next decision.
Bring your current call flow to setupEXAMPLE RECOVERY MAP
- 01Unanswered callAfter-hours or weekend inquiry
- 02Useful intakeJob, area, contact, and preferred window
- 03Human handoffReview, route, and decide what happens next
Planning view only · activation dependent
THE CAPABILITY BOUNDARY
The workflow is designed first. Integrations go live only after review.
This page does not activate live phone handling, SMS delivery, AI answering, or calendar booking. Those capabilities remain off by default and depend on setup, consent, technical review, and an explicit activation decision.
Live phone handling
Not active by default. Phone setup, review, consent, and activation are required before any live call capability goes live.
SMS or text delivery
A possible reviewed follow-up path, not an automatic message promise. Messaging setup and consent come first.
AI answering
Not assumed or switched on by this page. Any AI workflow requires an explicit setup and activation decision.
Calendar booking
A preferred window can be collected for review; calendar booking or integrations require approval and activation.
THE ESTABLISHED RAFTERRELAY OFFER
Start with a two-week trial and a scoped setup conversation.
The current offer is a $500 one-time setup fee, followed by $497 per month, with a two-week trial. Review the full terms on the pricing page before requesting contractor onboarding.
FOR CREWS IN THE FIELD
Make the after-hours handoff easier to review.
Share your trade, service area, current call flow, and the details you want captured when the phone goes unanswered.
Request contractor setupSubmitting a request does not activate phone, SMS, AI, or calendar integrations.